Do you have questions about our service, procedures, or the App?
Read below to find the answer, or give us a call if you still have questions.
All point to point trips should be booked using the “Per Mile” option. The “Hourly” service is used to reserve a vehicle and driver for a period of time, when total miles driven are low but there’s wait time involved. (For example: A night out on the town with a driver waiting outside for you in between stops.) Any trip that exceeds 30 miles driven/hour will be charged using the “Per Mile” service.
Our App and online reservation portal are with a company called Dashride. Dashride has partnered with Stripe to handle all credit card transactions. Stripe works with thousands of businesses, and is certified to PCI Service Provider Level 1, the most stringent level of certification. If you give us credit card info over the phone we put it directly into Dashride’s online portal.
Excel drivers generally do an excellent job; we are usually on time. However, please leave yourself enough time when traveling to the airport, and remember to call us 30 minutes prior to pickup if you haven’t heard from your driver.
You should receive text notification of your driver’s contact info the night before your scheduled pickup. Additionally, drivers are asked to call you 30 minutes prior to pickup. If you don’t receive a call, please call us 30 minutes prior to your pickup. This is our failsafe to ensure that if something was missed we can still pick you up on time.
A local ride can be cancelled up to an hour prior to pickup time with no charge. If cancelled later than that, or if the passenger is a “No Show”, we will charge a minimum of $25 up to the full price of the usual fare. The amount we charge is based on how much driving/waiting has taken place, and is at Excel’s full discretion.
No, our rates include everything except gratuity. Please tip your driver if you received great service. They will certainly appreciate it, as it greatly helps them cover their operating costs. Tips are generally between 15%-20%, but left up to the passenger’s discretion. In certain situations with large groups or corporate accounts the gratuity may be added automatically, but that would be discussed at booking.
Download our Reservation App “Excel Transportation Reservation” from the App Store or Google Play, or click on the “Make a Reservation” tab. PLEASE NOTE: RESERVATIONS MADE AFTER HOURS WILL NOT BE SEEN BY A DISPATCHER UNTIL 7AM THE NEXT MORNING. This means if you are trying to schedule a last minute pickup after business hours we most likely won’t see it.
We will be available by phone: Monday-Friday, 8:00am – 7:00pm. Outside of these hours, please use our App or website to make new reservations. Same day late night/early morning reservations made after business hours will not be honored.
Besides the usual Comp and Collision for our vehicles, passengers are covered with a $1.5 MM (combined single limit) Commercial Liability insurance policy.
If you make your reservation through the phone App or our website reservation page you will get a Reservation ID#.
Our drivers take cash, or you can pay by credit card through the Reservation App. Your card will not be charged until your trip is completed.
When landing at Lambert Airport, you should receive a text or voicemail with instructions from your driver prior to landing. We generally meet passengers inside near baggage claim. If you don’t see a message when you land please call us immediately.
We transport passengers 24 hours/day.
“Thanks for the great service!”
“I had a great experience with Excel when I used them for a very early morning ride to the airport last year. Very professional, very courteous, and right on time.”
“Your driver was exceptional, attentive and knowledgeable.
My wife and her sister enjoyed his attention very much during the service
provided.”
“Your last driver was an excellent young man! Keep him around.”
“I have had compliments from the staff on the driver’s driving skills yesterday. Even though the windshield wipers were freezing over, he maintained his cool and stopped to clean the ice off and they all got home safely. Thanks so much! We appreciate him.”
“The extra few minutes the drivers are arriving early are very helpful and the doctors all seem very happy. Keep up the good work!”
“The driver was awesome! Thanks for such great service J”
“Thanks for the great service and I look forward to calling on your shuttle service on future visits to this area.
V/r,”
“Thank you for your great service.”
“Thank you for all of your great service the past three years…”